Community Satisfaction Survey

Each year, Council participates in the annual telephone survey of local residents that is facilitated by Local Government Victoria. Commencing late January and continuing into March, households may receive a call from an independent market research agency, JWS Research.

The City of Port Phillip undertakes the Local Government Community Satisfaction Survey on an annual basis. The survey is usually conducted between January and March.  During this period, households may receive a call from an independent market research agency, JWS Research, who have been commissioned to conduct the survey on behalf of council.

Similar surveys are undertaken across all Victorian councils. The survey has been designed to assess the performance of the City of Port Phillip across a range of measures and to assist in identifying ways to provide improvement or more effective service delivery to residents.

The survey involves 900 interviews, conducted among a representative sample of residents.  The personal details and individual responses of those undertaking the survey are confidential and only the overall results are shared with the City of Port Phillip.

Should residents have any questions regarding the survey, please contact us.

Community Satisfaction Survey results

We are committed to providing consistent excellent service that meets community need.

To help us understand if we are meeting community expectations, Council undertakes regular surveying in the community. These results are used in our performance reports.

The Department of Environment, Land, Water and Planning facilitates an annual survey that allows Council to benchmark itself against other local government areas. These results are used in planning and to help monitor our performance.

Our most recent results can be found in the Community Satisfaction Survey - 2023 (PDF 3.4 MB).

This survey is conducted on behalf of the City of Port Phillip by an independent market research agency. 

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