Community Satisfaction Survey

Each year, Council participates in the annual survey of local residents that is facilitated by Local Government Victoria. Commencing in early March and continuing into April, households may be contacted face to face by independent research agency, Metropolis Research.

The City of Port Phillip undertakes the Local Government Community Satisfaction Survey on an annual basis. During this period, households may be contacted by an independent market research agency, Metropolis Research, who have been commissioned to conduct the survey on behalf of council.

Similar surveys are undertaken across all Victorian councils. The survey has been designed to assess the performance of the City of Port Phillip across a range of measures and to assist in identifying ways to provide improvement or more effective service delivery to residents.

The survey involves 900 interviews, conducted among a representative sample of residents. The personal details and individual responses of those undertaking the survey are confidential and only the overall results are shared with the City of Port Phillip.

Should residents have any questions regarding the survey, please contact us.

Community Satisfaction Survey results

We are committed to providing consistent excellent service that meets community need.

To help us understand if we are meeting community expectations, Council undertakes regular surveying in the community. These results are used in our performance reports.

The Department of Government Services facilitates the survey on behalf of participating Councils. These results are used in planning and to help monitor our performance.

Survey Provider

In previous years, City of Port Phillip has used JWS as our independent provider to deliver this survey.

This year, after a competitive tender process, we have selected Metropolis Research as our provider to deliver he survey face to face. This methodology has and continues to be successfully employed by a large number of municipalities across metropolitan Melbourne and is highly engaging for respondents.

A key benefit of changing providers is the higher level of insight that will be provided by the Metropolis methodology, allowing Council to better understand what is driving the performance results.

Our most recent results can be viewed here : Community Satisfaction Survey - 2024