Accessibility and disability inclusion

Our vision is to strengthen the Port Phillip community as a place in which people with disability feel valued and have a positive sense of belonging. We aim to put the community first, be inclusive and fair.

Accessible formats

If you need this information in an alternative format, such as large print, audio or Braille, please contact us:

Phone: 03 9209 6777

Send us a message on My Port Phillip.

Contact us through the National Relay Service. Ask for ASSIST - Port Phillip at 03 9209 6777.

What are we doing?

Planning for a more inclusive Port Phillip

Our Accessibility Action Plan 2023 to 2025 reflects our commitment to improving the participation and inclusion of people with disability. It outlines what we do over the next three years to make Port Phillip a more inclusive place to live, work and play.

You can also view the Easy English version of the Accessibility Action Plan 2023 to 2025 (PDF 4.3MB).

Making our beaches more accessible

You can access beach equipment at the Port Melbourne Life Saving Club, St Kilda Life Saving Club and Life Saving Victoria. This equipment removes some of the barriers that may prevent you from enjoying our beaches.

Accessible facilities

You can find your nearest accessible facilities like beaches, parking, public toilets, showers and community bus stops by visiting our Accessibility Map. Type in your address to see what is near you.

Accessible parking

You can apply for an accessible parking permit if you have impaired mobility.

Carer information hub

You can find local information and resources to support you in your role of a carer on our Carer Information Hub.

Community bus

Our free community bus can help you get around locally. Buses are wheelchair accessible, and our team can support you getting on and off.

In-home and community care

We can provide older people, people with disability and their carers with services that support independence at home and in the community. Visit aged and disability services to find out more.

Website

We aim for compliance with the Web Content Accessibility Guidelines (WCAG) 2.2.

We are providing more information in formats other than PDF. We will continue to work towards making our website accessible for all. Please contact us if you have questions or concerns.

Libraries

Sensitive storytimes

Our libraries host a storytime that is inclusive, sensory-friendly, and fun for everyone. For more information visit the library website: Sensitive Storytime.

Home library service

Our Home Library Service can select and deliver library items to residents unable to visit the library in person.

Virtual tours of our venues

Virtual tours can help you plan your trip to our venues. Visit the Find a venue and select a venue with a virtual tour available.