Hard and green waste collection services

This free collection service is for residents to get rid of hard and green waste that can't go into home bins. Understand what we will and won’t pick up.

Number of free collections per year

Your house can book 4 free hard and green waste collections a year. A blocks of flats, apartment building or units can book 6 free collections per year.

Collection guidelines – what we will pick up

If you want to get rid of:

• green waste only we can pick up 2m³ (half a standard trailer load)
• green and hard waste we accept 2m³ of each – to a total of 4m³ (or a standard trailer load)
• a larger item – it must be under 50kg weight and 1.5m length.

If you have more than a trailer load (4m³) you will need to make multiple bookings by phone – call 03 9209 6777 during business hours.

Accepted materials

We need you to sort items into 3 piles:

• hard waste: including crockery, carpet, linoleum, mattresses
• green waste: including prunings and weeds (under 1.5m length and bundled, boxed or bagged)
• metal, appliances and e-waste: including empty oil heaters, spouting and any items with a cord or battery.

If your load is too large or not sorted into piles we won’t pick up some of it.

Items we won’t pick up

We won’t accept:

• car batteries, industrial or hazardous waste, asbestos, chemicals, pesticides, paint or other liquid wastes
• excavation or building materials or soil (these go to landfill)
• household waste or recyclables – these go into your household bins.

Putting out your collection

Please put items out on the curb no more than 24 hours before collection day. Make sure you:

• include only things that you know we will pick up
• sort items into 3 neat piles (green, hard and e-waste)
• don't block cars and pedestrians.

Please note, mattresses will be collected separately.

If you haven’t booked a service and you put waste on the kerb you can be fined $660 for illegal dumping.

Changing your booking

If you won’t have your collection ready, please tell us at least 2 days before your collection date by phoning ASSIST on 03 9209 6777. We will cancel your old collection date and then you can make a booking for a new date.

Too much waste – other options

If you have used all of your free collections for the year and have more waste, you could take it to our Resource Recovery Centre (fees may apply) or find a commercial service.

Reduce, reuse, recycle

We sort items to recover recyclable materials before waste is sent to landfill. Green waste becomes mulch and compost.

You can reduce your waste by shopping wisely and donating your pre-loved items. If your items are still useful, try donating or selling them online before you book a collection. For more information go to Sustainability Victoria: Recycling and reducing waste at home and Planet Ark: Programs