Guide: Renew your parking permit in My Parking Permits

Renewal FAQs

• How much does it cost to renew my permit?

  Applicants who are required to pay a fee, will need to select the 'Pay Now' button in the top left corner, this will take them to the payment options. 

  Click here to review parking permit fees.

• Can I renew a permit if my permit details have changed?

  If your permit is about to expire and your permit details have changed (permit holder name, the property address, or vehicle registration for a registration-based permit) or if you wish to change the permit type, you will need to submit a new application. 

• When can I renew my parking permit?

  Parking permits can only be renewed 21 days prior to expiry. 
  
  

• I need to change the vehicle registration on this permit.

  If your permit is due to expire in 21 days or less and you wish to change the permit type, vehicle registration or have moved to another property, you will need to lodge a new application.

• I don’t have a My Port Phillip account.

  If you do not have an account, you will need to register a My Port Phillip account using your email address and a password. 

   

• Do I have to show my identification again for this renewal?

  We are working on making the renewal process easier for you and this includes linking existing permit details to the renewal permit which means, and you will no longer be required to provide any supporting residential or vehicle identification if this is current and meets our requirements. Concession card holders will still need to attach a copy of their valid concession card.

• I keep getting an error message when trying to process my renewal.

  Check the expiry date in within 21 days and ensure you are entering the permit number into the system correctly.  All permits start with 4 letters, forward slash, 5 numbers, forward slash and the year it was issued.

  Example: PKXX/00000/2023

  Alternatively you can visit our ASSIST Team at one of our Customer service counters - City of Port Phillip to complete the renewal.  

• What happens if I miss the renewal deadline?

  If your permit expired more than 90 days ago, you will need to lodge a new application.

• Is my permit valid after the expiry date?

  No, permits are only valid until the expiry date.

• I am a Concession card holder.

  The renewal process is the same for Concession card holders, however you will need to attach or provide a copy of your valid concession card to ASSIST during the renewal process. 

• How will I be notified my permit is due to expire?

  The system will send you an email to your preferred email address on file when your parking permit has 21 days left prior to expiry.

  If you do not have an email address, please let the Customer Service Team know so we can determine how best to remind you to renew your permit prior to expiry.