Emergencies

Emergencies can happen anywhere at any time. Being prepared and knowing who to contact during an emergency can help reduce risk and improve response and recovery times.
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Emergency service providers

Before and during an emergency, primary support will be provided by a range of key emergency service providers.

Victoria Police

Help to keep the peace and coordinate all other emergency services. If your emergency is life threatening, call Triple Zero (000) immediately.
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Victoria State Emergency Service (VICSES)

Provides emergency assistance and offers some great emergency preparation resources, especially for floods and storms. Call 132 500.
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Fire Rescue Victoria

Respond to fires, complex rescues, road crashes, emergency medical calls and hazardous chemical spills. Call Triple Zero (000).
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Be prepared

Dealing with extreme weather

Emergency warnings

During an emergency, it’s important to pay attention to emergency warnings. Sources include:

VicEmergency

Provides preparation, warning and recovery information that can be filtered by location via the website and app. Contact their hotline on 1800 226 226.
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Local radio

Listen to local radio for warnings or frequency AM: 774 kHz; DAB+: 9C Melbourne. Standard Emergency Warning Signals (SEWS) may also air on radio and TV before an urgent broadcast.
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Bureau of Meteorology (BoM)

Provides a summary of weather-related warnings including storms, floods, and heatwaves. For automated warnings call 1300 659 210.
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Emergency Relief Centres

In the event of a large-scale emergency, Council may decide to open an Emergency Relief Centre.

During an emergency, you will be able to find information about any activated Emergency Relief Centres on this webpage or via our social media channels.

Translation and Interpreting Service (TIS)

Call the TIS National Contact Centre on 131 450 for a phone translation service in over 150 languages.

If you require this information in an alternative format, such as large print, audio, or braille please contact us via Online Services or call 03 9209 6777.

Contact us

Our Emergency Management team is here to help.

Send us a message on My Port Phillip.

Phone: 03 9209 6777

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